How do I return and/or exchange my order?

At Nogy, we want to ensure that your experience with our rice paper lamps is as delightful as the warm glow they provide. If you find yourself needing to return or exchange your order, we're here to guide you through the process.

1. Contact Us:

Before initiating your return or exchange, please reach out to our customer support team at orders@nogy.shop with the subject line "Return/Exchange Request." In your email, provide your order number and a brief description of the reason for your return or exchange.

2. Receive Return/Exchange Instructions:

Our team will promptly respond to your email and guide you through the return or exchange process. You will receive an email with a return label and step-by-step instructions tailored to your specific situation. ( Please note that the cost of return shipping is at the customer's expense.)

3. Follow the Provided Instructions:

Carefully follow the instructions provided in the email, including using the return label to ship your items. We recommend packaging your return securely and retaining any shipping information for reference.

4. Inspection and Processing:

Once we receive your returned item(s), our team will inspect them to ensure they meet our return and exchange criteria. We aim to process returns and exchanges as efficiently as possible.

5. Refund or Exchange:

If your return is approved, your refund will be processed within 7 business days of being returned back to our warehouse. For exchanges, the new item will be shipped within 7 days.

6. Need Assistance?

If you have any questions or require further assistance, please don't hesitate to reach out to our dedicated customer support team at orders@nogy.shop. We're here to make your return or exchange process as smooth as the gentle illumination of our rice paper lamps.

Your satisfaction is our priority, and we thank you for choosing Nogy for your lighting needs.